At Bella Rosé it's important to us that we have an open and honest line of communication with every single one of our customers. To offer you the best service possible we have included this FAQ's page that answer our customers most frequent questions. As always, if you can't find what you need to here, visit our contacts page or message us on any of our social media pages.
We are based in London UK. Our email address and phone number can be found on the contact us page.
We work with many craftsmen, artists and suppliers from around the work. When you place and order the order will be sent directly from their stores. This reduces the time products get delivered to you and means we can operate more sustainably.
Your products will ship within 2-5 working days of placing your order, and then could take up to 30 business days to reach your doorstep, although the average is delivery time is 10-15 business days.
As soon as your order has been processed, you will receive a confirmation email, along with further emails detailing the tracking information once available.
We offer free tracked shipping on all purchases within the UK.
We work with many suppliers, if your order contains multiple items they are likely to be dispatched and delivered individually across a number of days.
We can't guarantee that all items will arrive at the same time.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If there’s an issue with your order, like it’s the wrong size, wrong colour, defective, or otherwise not exactly what you ordered, please take a picture and get in touch. If it's our mistake, we’ll will process a refund to your original payment method.