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Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


At Bella Rose we believe offering a high level of customer service is crucial. We offer a 100% money back guarantee on all products that are defective or damaged during shipping. 

If you are unsatisfied with your order we also provide a 100% money back guarantee on all products. Please contact our customer service team and we will aim to get this resolved as quickly as possible. 

Customers will be responsible for paying return shipping costs.

We cannot issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

You can submit refund requests within 30 days of your order arriving. You can do it by emailing us on